1. Processing Time

All orders are processed within 2–4 business days. During peak seasons, processing times may extend slightly.

2. Shipping Rates & Delivery

Shipping costs are calculated at checkout based on location.

• Local deliveries (Egypt): 2–7 business days

• International orders: 10–20 business days

3. Tracking

Once your order ships, you’ll receive a confirmation email with tracking information to follow your shipment in real time.

4. Customs & Duties

International customers are responsible for any customs fees, import taxes, or duties imposed by their country.

5. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please go immediately to the Returns Page, and we’ll assist in resolving the issue.